AIRED: Wednesday, Apr 23 2025 @ 1PM ET | 10AM PT
Not getting the most out of your current IT support tools?
You’re not alone.
Many enterprises face the same uphill service management climb: too many tickets, unnecessary escalations, and manual incident workflows that impede rapid resolution. L1s are overwhelmed, L2 escalation teams are bogged down in root cause investigations, and scaling the business with incident response automation feels impossible.
ServiceNow is the enterprise ITSM foundation, and BigPanda is the AIOps accelerator to your existing investments by delivering AI-powered event and incident management, helping IT teams automate and unlock dramatic efficiency gains without major changes or upgrades to your current ServiceNow deployment.
In this session, discover how BigPanda’s AIOps platform empowers enterprises to:
• Eliminate ticket fatigue: Surface important incidents with enriched alerts populated in either ServiceNow alert or event tables.
• Automate root cause: Analyze incidents and identify the underlying reason without the need for accurate Discovery and Service Mapping CMDB dependencies.
• Improve CMDB visibility: Automatically identify missing CI and write them back to your CMDB, increasing the accuracy and value of your ITSM investment while highlighting visibility gaps.
Join us to see how BigPanda supercharges ServiceNow to automate event and incident management workflows to reduce costs and unlock greater outcomes from your existing ITSM investments.
FEATURED SPEAKERS:
© 2025 D2 Emerge LLC.